Telegram is a cloud-based messaging application that is widely used by businesses to communicate with customers. By integrating the Telegram messaging app with your Zoho Desk dashboard, you can expand your customer service offerings in the Instant Messaging module. With the Telegram messaging app, you can open a new channel specifically for your customers to show that you are always available for them. All conversations in the Telegram Messaging app are securely routed through encrypted servers on the cloud.
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